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Shipping & Returns

SHIPPING POLICY

Returns Policy

We use nationwide flat rate shipping and generally ship within 2 business days.

Once your order has been dispatched you will receive a shipping confirmation email with tracking details.

 

How long will it take?

Orders from Western Australia: 2-5 business days

Orders from Interstate: 3-10 business days

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We don't ship internationally (yet!)

Returns Policy

We want you to be happy with your purchase, but if for any reason you want to return it, we do accept returns of unused goods. Please note our refund policy lasts 14 days from the delivery date. We do not cover return postage cost. Please contact us to initiate a return and please include your order number.

 

Please note: Original packaging is required for a full refund to be issued, and we recommend reusing the padded bag that your purchase arrived in (when possible) to ensure safe delivery.

Did something go wrong?

Is something wrong with your order?

Please get in touch and let us know what issues you are having so we can help!

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Issues with damaged/lost packages are out of our control, however we will do what we can to help resolve the problem with Australia Post (but this rarely happens!).

FAQ

FAQ

What is a fermentation weight?

It's actually very simple! Fermentation Weights are designed to keep your fermenting produce under brine. Excess air exposure is the easiest way to make your ferments fail and go mouldy. The weight must be heavy enough to keep everything under brine and still fit your regular jars.

Why 2 sizes?

Much of the fermenting equipment available comes from the US, where  everything is tailored to the US standard "wide mouth" sized jar. I found that they only fit the big jars here in Australia.

Having 2 sizes gives much more flexibility to use the different sized jars that you already have! 

more about the weights

Our fermentation weights are made from Borosilicate glass - the type that makes the beakers and equipment in a laboratory! This type of glass is very resistant to thermal-shock and doesn't crack under hot temperatures like regular glass, so they're perfect to hold your pickles down in hot brine. Ours are non-porous and smooth  with no indentations, so they won't catch or hold any brine.

 

They are totally food safe - completely non-toxic and contain no lead

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The weights are stronger than regular glass, but are still fragile... So it's best not to drop them!

They are dishwasher safe or can be washed in hot soapy water with your dishes.

payment methods

We accept PayPal and Credit Cars payments.

All GST and taxes are included in the listed prices... nothing sneaky.

Help

HELP!

If your questions haven't been answered here, or if you need any help at all, feel free to get in touch!

We are here to help =)

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